We provide customized solutions that are specifically tailored to your needs and requirements. Our expertise is the intersection of operations, finance, and IT – the opportunity triangle where often times the game is won or lost.
Our primary services include:
Market Smarts™ Benchmarking We go directly into the market and find out what tools, techniques, measures, and metrics are being used.
ChatXpert Levering our deep research capabilities, we have created a broad spectrum training for executives and operations personnel on how to do a stellar job with chat – from the first chat session.
Comprehensive contact center assessments and performance optimization. Our contact center optimization solutions can enable you to better match customer requirements to your available experts, improving efficiency and generating more income.
Contact center certification based on the SPOT Performance Maturity Model. This unique approach to certification is both powerful and flexible; allowing contact centers to gradually implement user-defined processes and metrics to drive operational and financial performance.
Complete vendor management solutions based on the Vested Outsourcing™ methodology. Our industry experts can implement the optimum solution, reducing the costs of managing outsourced relationships, improving customer satisfaction, increasing profitability, and eliminating risks to joint business success.